Terms and conditions

Access to the site www.natureforkids.be and its use are subject to these general conditions. The customer is required to read the terms and conditions carefully before placing an order.

Identification of the Nature For Kids service provider

Nature for kids®

Address :
Rue du Clair Val 28
5020 Suarlée (Namur)

Company number: 0883.925.564
VAT number: BE0883.925.564
Telephone: 0032 (0)486 50 58 11
Email: patrick@natureforkids.be
Belfius bank account: BE48 0689 3224 7627 - BIC: GKCCBEBB
Triodos bank account: BE53 5230 8107 0453 - BIC: TRIOBEBB

Terms of Sales

Article 1 – Object of the contract

The purpose of these general terms and conditions of sale is to establish the contractual relationship between “ Nature for kids ® ” (trade name used by Patrick Devos, independent natural person, hereinafter referred to as Nature for kids ® ), whose head office and logistics are located rue du Clair Val 28 at 5020 Suarlée (Namur) in Belgium , registered in the register of natural persons (RPP) under number 0883.925.564 and the CLIENT, whether the latter is a consumer or a professional.

Nature for kids ® can be contacted on +32 (0)486 50 58 11 or at patrick@natureforkids.be.

Any order for goods through the online store of the www.natureforkids.be site (hereinafter referred to as the website) or any request for a post on the www.natureforkid.be blog (hereinafter referred to as the ) or any order to Nature for kids ® through any other sales channel by the CUSTOMER implies his unreserved acceptance of these General Conditions of Sale as well as the acceptance of our confidentiality policy.

Nature for kids ® reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the CLIENT.

Consequently, the CUSTOMER acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the CUSTOMER wishes to order online the products presented within the framework of the store. website or submit a post. The CUSTOMER will be informed of this during the purchase process on the website and must express his consent by clicking before concluding his order.

Please also consult our policy for the protection of your personal information, our Cookies policy and our policy concerning advertisements to understand how we collect and process your personal information in the context of your use of our sites natureforkids.be and natureforkid.be.

These general conditions are the only ones applicable and prevail over any other condition.

Article 2 - Definitions

Natureforkids.be is an online sales site that offers services and products that comply with the Nature for Kids ® quality charter.

Natureforkid.be is a blog or blog, that is to say a website made up of posts agglomerated over time and often classified in reverse order (the most recent first). Each post (also called “note” or “article”) is – like a logbook or a diary – an addition to the blog. In this case, the natureforkid.be site offers articles, quotes related to the natureforkids.be site.

The CUSTOMER is an actual or potential buyer of goods or services offered by a company. The CLIENT can be a natural person or a legal person.

The PROFESSIONAL is any natural or legal person who does not correspond to the definition of consumer given above.

The SELLER is Nature for kids ® .

PRODUCTS are all items offered for sale or rental by Nature for kids ® via its natureforkids.be website.

The SERVICE is an activity or a service subject to essentially intangible exchange and which does not give rise to any transfer of ownership. A service can sometimes be associated with a physical product.

Article 3 – Application and acceptance of the general conditions of sale

The main characteristics of the Products and Services and in particular the specifications, illustrations, composition, instructions for use and indications of dimensions or capacity of the Products, are presented on the site www.naturefrokids.be which the customer is required to take note of. Before ordering. The choice and purchase of a Product or a Service are the sole responsibility of the CUSTOMER. Product offers are valid within the limits of available stocks, as specified when placing the order. These general conditions of sale are accessible at any time on the site www.natureforkids.be and will prevail over any other document.

An order will in all cases imply the express and irrevocable acceptance of these general conditions by the CLIENT. The latter will receive in the confirmation email a link to the general conditions in a format that can be saved or printed.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the CLIENT.

Article 4 – Costs and terms of delivery and payment

Any delivery costs are indicated in the order summary on the website before the customer pays for it. At this stage, the CUSTOMER can still modify his means of delivery. These costs are also included in the confirmation email. Nature for kids ® undertakes to make every effort to ensure that delivery is made within a maximum of 5 working days in Belgium and a maximum of 8 working days in Europe to the address indicated by the CLIENT or to the collection point chosen. by the customer. For security reasons, the CUSTOMER may be asked to present proof of identity upon delivery. In the event of a first absence during the passage of the carrier, a new presentation will take place and the CUSTOMER will be notified by a notice of passage. In the event of a second absence, the package will be made available at a collection point near the destination. No compensation may be claimed by the CLIENT in the event of late delivery, even in the event of force majeure. Nature for kids ® is not civilly liable for any damage caused by delays in delivery.

Upon delivery, the customer verifies and agrees to the information and data included on the invoice. It also confirms that the products delivered, as far as it is visible, conform to the description that Nature for kids ® has made of them and that they are suitable for the usual use of such products. Any defects must be communicated to the carrier or collection point. No complaints will be accepted after receipt. In the event of a package that is too damaged, the CUSTOMER must refuse it and immediately notify Nature for kids ® customer service. If, when opening the package, certain products do not conform to the order, the CUSTOMER must also immediately inform Nature for kids ® customer service.

Article 5 – Prices and information on the site

All the prices of our products mentioned on the website are indicated in EURO all taxes included, excluding shipping costs. These prices may be modified at any time and do not include, where applicable, delivery and shipping costs which are invoiced in addition and which are the responsibility of the CUSTOMER (unless special conditions indicated on the site) and are communicated before concluding your order. The prices paid by the CLIENT are those mentioned on the site at the time of the confirmation email, except in the event of an obvious error. These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

The summary table of your order indicates the total amount, including any shipping costs, any reductions deducted, which will be invoiced to you. They are displayed, taking into account your choice of delivery method and delivery address.

The photos and other illustrations used to present the products have no binding value and may present products or elements not included in the price offered.

The information on the products is given for information purposes and in order to best describe them. The CUSTOMER is advised to comply with the instructions for use and maintenance advice for the products, in order to avoid their premature deterioration.

Article 6 – Orders

It is up to the CUSTOMER to select on the website www.natureforkids.be the products he wishes to order, according to the following methods:

The CUSTOMER connects to his CUSTOMER account. He chooses a Product that he puts in his basket, Product that he can delete or modify before validating his order and accepting these General Conditions of Sale. The Service must be added to the basket during the first order. The CUSTOMER will then enter their details and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the CLIENT according to the terms provided.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the CLIENT's responsibility to check the accuracy of the order and immediately report any errors to customer service.

The CUSTOMER will then receive an order confirmation message containing the important elements of the items chosen. It is this confirmation message that concludes the sales contract between the CLIENT and Nature for kids ® . The CUSTOMER is required to check his spam folder if he should not receive any message after placing an order.

For ecological and simplicity reasons, Nature for kids ® does not send a paper invoice. On the other hand, an ecological delivery note* will be attached to the package. This can be used as a plantation (see instructions on the back of the delivery note). The CLIENT accepts that the Invoices are made available electronically via the website www.natureforkids.be , in "My account". If the CUSTOMER wants a hard copy, he can either go to his account or request it from Customer Service by sending them an email to patrick@natureforkids.be.

For the CLIENT's safety and to meet its legal obligations, Nature for kids ® reserves the right to request additional information from the CLIENT before confirming an order. Nature for kids ® also reserves the right to refuse to confirm an order in the absence of a response deemed adequate.

Any order placed on the site www.natureforkids.be constitutes the formation of a contract concluded at a distance between the CLIENT and the Seller.

Any cancellation of the order by the CLIENT will only be possible before the delivery of the Products (regardless of the provisions relating to the application or not of the legal right of withdrawal).

The Seller reserves the right to cancel or refuse any order from a CUSTOMER with whom there is a dispute relating to the payment of a previous order.

The CUSTOMER will be able to follow the progress of his order on the site.

(*) The delivery note is printed on seeded paper (poppies, honey flowers or forget-me-nots).

Article 7 – Direct order via the “Buy with PayPal” button

The direct order allows you to place an order directly for a single product. After logging into their PayPal account, the CUSTOMER must log into their Customer Account. The CUSTOMER can then select his delivery method, enter a possible reduction code and validate it, then finalize his order. Only the selected product will be paid for and shipped. In this order mode, it is not possible to add another product or modify the quantity.

Article 8 – Payment

Payment of the full price must be made at the time of your order. At no time can the sums paid be considered as a deposit or down payment.
Nature for kids ® offers the means of payment as indicated on its site. The CUSTOMER acknowledges having all the necessary authorizations to use the means of payment of his choice.
Nature for kids ® reserves the right to delay or cancel an order in the event of incomplete payment or a problem in the execution of payment for the order.

Article 8 Bis - Payment using Sodexo or Edenred vouchers (consumption vouchers, ecocheques or sport & culture vouchers

Only for Belgian residents !

Nature for kids being a retail business located in Belgium and more specifically in the Namur region, we accept "consumption vouchers", "sport and culture vouchers" and less "ecocheques" published by Sodexo and by Edenred in PAPER FORMAT as well as in ELECTRONIC FORMAT

Please follow the instructions below carefully.

For CONSUMPTION CHECKS in paper format, their face value is €10/cheque. You can only pay with a multiple of 10€ and Nature for kids cannot refund you if you pay more than necessary. For convenience, for ecocheques in paper format, they must also be used with a multiple of €10.

  1. Payment with CONSUMPTION CHECKS, ECO-CHECKS or SPORT AND CULTURE CHECKS in electronic format is currently not possible directly on the site. You must therefore select the WITHDRAWAL of your order (Click & Collect) instead of storage. Payment will be made when you pick up your order. So please do not forget your card or the QR code for payment for sport & culture vouchers.
  2. If you wish to pay using paper checks, these must be given to us either when you pick up your order at our head office or to be deposited or sent to our head office : Nature for kids, Rue du Clair Val 28 , 5020 Suarlée within 5 working days from the date of your order. The balance to be paid (total deducted from the amount of the paper check(s) you wish to use by bank transfer to our account within 3 working days from the date of your order or by card/cash when collecting your order. this is made directly via one of our sites www.natureforkids.be or www.natureforkids.eu or by e-mail (see point 2).
  3. Upon receipt of the checks and your additional payment , Nature for kids will send / deliver your package with the shipping method you selected when finalizing your order.
  4. If you do not send or deposit any paper checks or if they reach us late (even if you are not responsible for this delay), your order will be canceled and any amount paid will be refunded to you via the same payment method you used to finalize your order.

Any cheating or fraud will result in the exclusion of the customer and the unilateral deletion of his account, in accordance with our general conditions of sale.

Article 9 - Delivery

Section 9.1 – General

Nature for kids ® has the carrier of the customer's choice deliver the products purchased on the site to the address provided by the CLIENT as mentioned on the order form. Nature for kids ® cannot be held responsible for delivery errors and does not bear the additional costs relating thereto in the event of an error in the address entered by the CLIENT. Nature for kids ® informs at the time of the order an indicative expected delivery time taking into account the available stocks, the time of preparation of the order and the delivery time as planned by the carrier.

Delivery costs are mentioned before confirming the order and included in the total price of the order indicated in the confirmation.
Nature for kids ® cannot be held responsible for delays in delivery attributable to the carrier, fortuitous event or force majeure. Nature for kids ® assumes no responsibility for the consequences of such delays. In case of delay, the customer can of course ask to modify his order or cancel it, in accordance with the provisions of articles 12 and 13 of these conditions.

Article 9.2 – Delivery problems

The CUSTOMER must inspect the products delivered upon receipt and in the presence of the carrier, and must immediately notify the carrier of any apparent damage (damaged packaging, partially open, etc.). Any problem related to the delivery must also be communicated to Nature for kids ® (via customer service or directly via the chat present on the site) within 3 days of receipt of the product, ideally with photos of the damaged shipment.

Nature for kids ® , in accordance with its Quality Charter, makes every effort to best meet the CLIENT's expectations. It could still be that an error slips into an order. Problems related to the products delivered (order error, expiry date expired, wrong quantity, ...) must be clearly reported within 14 days of receipt of the package to patrick@natureforkids.be. We will send you an acknowledgment of receipt. After this period, Nature for kids ® can no longer intervene other than within the framework of its return policy.

Nature for kids ® will contact the CLIENT to solve the problems encountered. Nature for kids ® guarantees the reimbursement or exchange of products sent by mistake and returned in accordance with our return policy. The costs of delivery and return (for products returned according to the prescriptions of Nature for kids ® ) will also be borne by Nature for kids ® .

Article 9.3 – Non-receipt of the package

The CLIENT must report any delay in delivery to patrick@natureforkids.be.

If the carrier cannot deliver the package due to the CLIENT's absence and the CLIENT does not pick up the package at the depot by the carrier, the package will be returned to Nature for kids ® in accordance with the carrier's procedures. If applicable, the order can only be returned to the CLIENT after receipt by Nature for kids ® of the original package (or reimbursement by the carrier in the event of loss or damage). The cost of returning the initial shipment and delivering this second shipment will be borne by the CLIENT.

Article 10 – Ownership

The products sold remain the property of Nature for kids ® until delivery of the CLIENT's order to the address given when ordering.

Article 11 - CUSTOMER Space - Account

In order to place an order, the CUSTOMER is invited to create an account.

To do this, he must register by completing the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his contact details, in particular his email address.

The CLIENT is responsible for updating the information provided. He is told that he can modify them by logging into his account.

To access his personal space and order history, the CUSTOMER must identify himself using his e-mail address and his password which he will have entered during his registration and which are strictly personal. As such, the CUSTOMER refrains from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.

The CLIENT may also request to unsubscribe by going to the dedicated page on his personal account or by sending an email to: patrick@natureforkids.be. This will be effective within a reasonable time.

In the event of non-compliance with the General Conditions of Sale and/or Use, the site www.natureforkids.be will have the possibility of suspending or even closing the account of a CLIENT after formal notice sent by electronic means and remaining without effect.

Any deletion of an account, for whatever reason, results in the pure and simple deletion of all personal information of the CUSTOMER.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the seller.

The creation of the account entails the acceptance of these General Conditions of Sale.

Article 12 – Right of withdrawal and return costs

The CUSTOMER has the right to withdraw from the contract within 14 calendar days of receipt of his order, without penalty and without giving any reason.

The period mentioned in the first paragraph runs from the day of receipt of the goods by the CLIENT or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the CUSTOMER may exercise his right of withdrawal from the conclusion of the contract.

In the case of an order relating to several goods delivered separately or in the context of an order for a good made up of lots or multiple parts, the delivery of which is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece.

The CUSTOMER can submit his request either by contacting customer service via the contact page of the website, or by returning the withdrawal form ( see appendix 1 ) completed by post or email, or by sending a clear request to this effect. He can also ask to exchange the products or to be reimbursed.

During the withdrawal period, the CUSTOMER will take the greatest care of the products and their packaging. The CUSTOMER will only unpack and use the products to the extent necessary to be able to judge whether he wishes to keep them or not. If the CUSTOMER wishes to exercise his right of withdrawal, he will return the products, with all possible accessories (accessories, documentation, instructions, etc.), to the following address: RUE DU CLAIR VAL 28, 5020 SUARLEE, Belgium. The return of the products must be done within a maximum period of 14 days from the exercise of the right of withdrawal. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back. The return costs remain the responsibility of the CUSTOMER.

Nature for kids ® reimburses packages not received or returned by the CUSTOMER with a deduction of €15.00 for processing the order and €6.00 ​​for transport costs related to the return of the package.

Nature for kids ® will reimburse the CUSTOMER using the same method of payment used to place the order. Reimbursement will be made with deduction of delivery and preparation costs paid by the CLIENT or borne by Nature for kids ® . The refund will be made within 14 days after Nature for kids ® has become aware of the withdrawal request, provided that Nature for kids ® has received the returned products in their original condition (as described above) or that the CUSTOMER has provided proof of their shipment.

The responsibility of the CUSTOMER will be engaged for any handling of the products other than that necessary to establish the nature, the characteristics and the good functioning of the products.

The CUSTOMER cannot exercise his right of withdrawal when:

  1. the goods supplied have been made to its specifications or clearly personalized;
  2. the goods supplied cannot be reshipped or are liable to deteriorate
  3. goods supplied sealed which have been unsealed after delivery and cannot be returned for reasons of hygiene or health.

Article 13 – Return policy within 30 days

Nature for kids ® defends sustainable and reasonable consumption. As such, we do not want the CUSTOMER to keep products that he does not consume or that do not suit him. In this way, we want to offer it maximum comfort of use.

In line with our zero waste philosophy, Nature for kids ® offers the CUSTOMER its return policy within 30 days.

The CUSTOMER may return all products sold by Nature for kids ® to us within 30 days of receipt of the products, without giving the reason, if the products are complete (with accessories, instructions, etc.) and in new and intact. The packaging cannot be unsealed and must be able to be resold.

The CUSTOMER must use the return form ( see appendix 2 ) on our site in the FAQ section. Contact us at patrick@natureforkids.be if you have any difficulty. You must then simply return the products to Nature for kids ® , RUE DU CLAIR VAL 28, 5020 SUARLÉE, BELGIUM, in their original condition (sealed packaging, accessories, instructions, etc.), accompanied by the return form completed by your care. The costs and risks associated with return transport will be borne by the CLIENT.

In the event of a return in accordance with our return policy, Nature for kids ® will send the CUSTOMER by email a voucher equivalent to the amount of the returned products, with a deduction of €15.00 for processing the order and €6.00 € for transport costs related to the return of the package, no later than 14 days from receipt by Nature for kids ® of the products in good condition. We will use the same email address as the one used by the CUSTOMER when ordering. The voucher will be valid on www.natureforkids.be for 1 year from the date of reimbursement.

Any product that is incomplete, damaged, damaged or whose original packaging has been damaged will not be refunded, exchanged or returned. Indeed, in line with our zero waste philosophy, we would like to put back on sale any compliant product while avoiding waste (of products and packaging). CUSTOMER'S COOPERATION WILL BE APPRECIATED!

This warranty does not apply to:

  1. the goods supplied have been made to its specifications or clearly personalized;
  2. the goods supplied cannot be reshipped or are liable to deteriorate
  3. goods supplied sealed which have been unsealed after delivery and cannot be returned for reasons of hygiene or health.

This return policy does not affect the CUSTOMER's rights recognized by law (see Article 16 of these General Conditions of Sale ("Warranty"), including your legal right of withdrawal described above.

Article 14 – Product conformity

Nature for kids ® guarantees that the products comply with the contract, with the specifications described on the site and with the reasonable requirements as to their quality and their usefulness. In the event that an apparent defect or non-conformity is observed, the CUSTOMER must imperatively and immediately report this fact to Nature for kids ® , under penalty of forfeiture of his rights in this respect, without prejudice to the rights granted by articles 1649bis and following of the civil code and by articles 1641 and following. In this second case, it is assumed that Nature for kids ® was unaware of the hidden defect.

In addition, we would like to clarify that we always only offer products that we buy from the manufacturers of the original products and their wholesalers. In case of doubt about the authenticity of the products, the CUSTOMER can find more information and advice on the site https://cecbelgique.be. In the event of suspicion of counterfeiting, the CUSTOMER can always file a complaint via the contact point .

Article 15 – Availability of products

To satisfy all of its customers, Nature for kids ® makes every effort to ensure the greatest possible availability of the products offered for sale. Nature for kids ® undertakes to sell the products on its site within the limits of available stocks at Nature for kids ® and its suppliers. The availability of the products sold on the site is mentioned on each product sheet, for information only.

If, despite the efforts of Nature for kids ® , the availability of the products could not be ensured during the processing of the order and that the availability could not be restored in the short term (out of stock at the supplier, fortuitous event or force majeure preventing Nature for kids ® to quickly replenish a stock, etc...) you would be informed of the delay in delivery as soon as possible by e-mail using the address entered in your account. We may offer you an alternative, but you can also modify or cancel your order, free of charge. You will not be charged for unavailable products.

Nature for kids ® can in no way be held responsible for the unavailability of products. Nature for kids ® may, in order to best satisfy its customers, distribute a limited stock among several orders concerned.

In order to ensure delivery as quickly as possible, Nature for kids ® reserves the right to send an order in several shipments, without additional transport costs compared to a single shipment (transport costs which are indicated during the ordered).

Article 16 – Warranty

Products purchased on this site are guaranteed for two years under European Directive 1999/44/EC.
In addition to this and beyond the legal guarantees offered by law, there is a specific manufacturer's guarantee specific to each product. We invite the CUSTOMER to consult the specific notices provided for more information.
In the event of a lack of conformity of the purchased product, the CUSTOMER can contact us by email at Nature for kids ® (patrick@natureforkids.eu) or can contact the manufacturer or publisher, in accordance with the warranty clauses specific to the product concerned.

Any defect must be reported as soon as possible, at the latest within 2 months of the finding of the defect.

In all cases, Nature for kids ® Customer Service is there to assist the CUSTOMER in all stages of warranty claims.

Article 17 – Customs

Nature for kids ® delivers to all the countries mentioned on the site. Orders destined outside the European Union may be subject to import duties and taxes, which are collected when the package arrives at its destination. Nature for kids ® has no control over these customs clearance costs and import taxes and never bears these costs. The CUSTOMER is considered an importer, must pay these costs in full and contact the local customs administration to find out about the procedures and regulations to be observed.

Article 18 – Evidence

The e-mails and the automatic registration systems of the website serve as proof, in particular for the date of the order and its content.

Article 19 – Customer service and possible complaints

Our customer service will make every effort to answer your questions, suggestions or complaints and help you as best as possible. It can be joined by the following flues:

  • via the “contact” page of the website
  • via the "leave a message" chat link on the website
  • by email at patrick@natureforkids.be
  • by phone on 0032 (0)486 50 58 11
  • by mail: Nature for kids, Customer Service, 28 rue du Clair Val, 5020 Suarlée, Belgium

Article 20 – Liability

Nature for kids ® cannot be held responsible for improper use of the products or for possible modifications to the products made by the manufacturers. The responsibility of Nature for kids ® will in any case be limited to the amount of the order and cannot be engaged for simple errors which could have remained despite all the attention given to the presentation of the products. Under no circumstances can Nature for kids ® be held liable for indirect or consequential damage or for damage that was not foreseeable at the time of the order. Neither the photos, illustrations or product sheets engage Nature for kids ® . This information is given for information only. The CUSTOMER undertakes to carefully read the instructions provided by the manufacturer on or in the packaging of the product.

Article 21 – Personal data

Nature for kids ® respects the Belgian law of December 8, 1992 as revised on the treatment of the protection of privacy. The CUSTOMER has a right to access, modify, rectify and delete data concerning him by contacting Nature for kids ® .

Nature for kids ® undertakes not to communicate the details of its customers to a third party without prior agreement. On the other hand, Nature for kids ® undertakes not to resell its databases to third party companies.

Article 22 – Intellectual rights

The name and logo of Nature for kids ® as well as those of the companies listed on the website are protected names, brands and logos. The information presented on the site may not be made public, reproduced or modified without the prior written authorization of Nature for kids ® except for strictly personal use.

Article 23 – Modification of the service or the General Conditions of Sale

Nature for kids ® reserves the right to make changes to its product catalog, services, procedures, terms and conditions, including these General Terms and Conditions of Sale at any time. The CUSTOMER is subject to the terms and conditions, procedures and General Conditions of Sale in force at the time he places an order on the natureforkids.be website. If a stipulation of these General Conditions of Sale is deemed invalid, void, or unenforceable, for whatever reason, this stipulation will be deemed severable and will not affect the validity and enforceability of the remaining stipulations.

Article 24 – Applicable law and force majeure

Nature for kids ® will make every effort to resolve any dispute amicably, in the interest of all parties. Contact us at patrick@natureforkids.eu to report any issues. In the very unlikely event that the courts should be seized, these Terms of Use are subject to Belgian law. If you are a CUSTOMER and your usual residence is located in a country of the European Union, you also benefit from rights protecting you under the mandatory provisions of the law applicable in your country of residence. You agree to submit all disputes arising from the commercial relationship between you and Nature for kids ® to the exclusive jurisdiction of the courts of the city of Namur in Belgium.

The PES Economy has developed a mediation site to help with the simple and rapid resolution of disputes concerning online purchases. You will find information at https://economie.fgov.be/fr/themes/line/belmed-mediation-en-ligne/belmed-votre-partenaire-en .

The European Commission also provides an online dispute resolution platform which you can access at: https://ec.europa.eu/consumers/odr/ .

Section 25 – Miscellaneous

The fact that one of the provisions of these general conditions is declared invalid, illegal or void does not affect the validity, legality or applicability of the other provisions. The fact for Nature for kids ® to omit to require the strict application of one or more provisions of the General Conditions does not constitute a tacit waiver of its rights and does not prevent it from subsequently requiring strict compliance with these provisions. .

Nature for kids ® is not responsible for the delayed performance or non-performance of the Service as a result of force majeure. Cases of force majeure are considered to be cases of war, riot, insurrection, interruption of transport, import or export problem, strike, lockout, shortage, fire, earthquake, pandemic, floods and any other cases recognized by Belgian courts. In the event of force majeure, Nature for kids ® is entitled to deliver the products during the 60 days following the contractually agreed date. After this time, the customer can cancel his order.

Any dispute will be governed by Belgian law. Only the courts of Namur have jurisdiction.

You can notify your dispute on the European ODR platform: http://ec.europa.eu/consumer/ord/.


Please complete and return this form only if you wish to withdraw from the contract:

To the attention of :

Nature for kids®

Rue du Clair Val 28


Email: patrick@natureforkids.be

I/We (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the following (*) good(s):

  • Order made on ………………………………. (please fill in the date)
  • Order received on ……………………………… (please fill in the date)
  • Name of the person who ordered: ……………………………………………..
  • Address given when ordering …………………………………………………………………………………………..…………………… ………………………………………………………………………………………………………………
  • Date : …………………………………………………………
  • Signature ( only in case of notification of this form on paper)



Appendix 2: RETURN FORM - 30 DAYS

Please complete and return this form only if you wish to return to us items acquired up to 30 days ago:

To the attention of :

Nature for kids®

Rue du Clair Val 28


Email: patrick@natureforkids.be

I/We (*) hereby notify you of my/our (*) wish to return relating to the sale of the following (*) good(s):

  • Order made on ………………………………. (please fill in the date)
  • Order received on ……………………………… (please fill in the date)
  • Name of the person who ordered: ……………………………………………..
  • Address given when ordering …………………………………………………………………………………………..…………………… ………………………………………………………………………………………………………………
  • Date : …………………………………………………………
  • Signature ( only in case of notification of this form on paper)