FAQs
FAG: Frequently Asked Questions from Nature for kids
- has
- b
- vs
- e
- What are Mystery Boxes?
The Mystery Boxes are 2 to 5 products to discover every month at Nature for kids. These will always be given according to the age of the child for whom the Box is intended. To this end, a mini form must be completed containing the child's first name, date of birth and shipping address.
A follow-up of the products already sent will be carried out in such a way that the same child never receives 2x the same product.
Mystery Boxes are only available by subscription*.
By selecting one of the subscriptions, you agree to pay at least 1 direct debit for the selected subscription: the monthly subscription = direct debit of at least 1 month, the quarterly subscription = at least 3 months, the bi-annual = at least 6 months and finally 12 months for the annual.
4 direct debit options are available :
- Monthly: every month we charge you the price of a Mystery Box
- Quarterly: every 3 months we charge you the price of 3 Mystery Boxes, with a reduction of 8 to 10% compared to the monthly price. That is a saving of between €6 and €15, depending on the category.
- Bi-annual: every 6 months, we charge you the price of 6 Mystery Boxes, with a reduction of 13 to 15% compared to the monthly price. That is a saving of between €20 and €45, depending on the category.
- Annual: This is the most advantageous plan: each year we charge you the price of 12 Mystery Boxes for the price of 10. A significant reduction, since this is 16.66% less than the monthly subscription. Either a saving ranging from 50 to 100€, depending on the category. So it's 2 free Mystery Boxes! In addition, you no longer have to worry, the selected child will receive his Mystery Box each month, for his greatest pleasure and yours.
The prices of the different Mystery Box categories have been determined according to age groups. The total price of the products contained in the Mystery Box will always be higher than the price paid for it.
There are 5 categories of Mystery Box:
1. The Baby Mystery Box: for babies from 0 to 36 months- Monthly = 25€
- Quarterly = 69€ (advantage of 8%, i.e. 6€)
- Bi-annual = 130€ (advantage of 13.33%, i.e. 20€)
- Annual = €250 (advantage of 16.66%, i.e. €50 = 2 free Boxes )
- Monthly = 30€
- Quarterly = 82€ (advantage of 8%, i.e. 8€)
- Bi-annual = 155€ (advantage of 13.88%, i.e. 25€)
- Annual = €300 (advantage of 16.66%, i.e. €60 = 2 free Boxes )
- Monthly = 35€
- Quarterly = 97€ (advantage of 8%, i.e. 8€)
- Bi-annual = 180€ (advantage of 14.28%, i.e. 30€)
- Annual = €350 (advantage of 16.66%, i.e. €70 = 2 free Boxes )
- Monthly = 40€
- Quarterly = €110 (advantage of 8%, i.e. €10)
- Bi-annual = 205€ (advantage of 14.5%, i.e. 35€)
- Annual = €400 (advantage of 16.66%, i.e. €80 = 2 free Boxes )
5. The Grand Mystery Box: For children over 12
- Monthly = 50€
- Quarterly = 135€ (advantage of 10%, i.e. 15€)
- Bi-annual = 255€ (advantage of 15%, i.e. 45€)
- Annual = €500 (advantage of 16.66%, i.e. €100 = 2 free Boxes )
(*) You have the possibility of stopping your subscription at any time by sending us an email 1 month (30 calendar days before the withdrawal of the subscription, postmark being taken as proof.
ATTENTION: Do not just stop your direct debit, let us know, because we must contact the company that manages the payments to stop the debits. If you don't, you risk problems with the company handling the direct debits.
- g
- h
- I
- I
- k
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.